These Terms of Service ("Terms") govern your access to and use of Flintra (the "Service"), operated by OOO "Dyu-dilidzhens" (ООО «Дью-дилидженс»), a limited liability company registered in the Russian Federation, OGRN 1165012050895, INN 5012091450 ("we", "us"). By creating an account or using the Service you agree to these Terms. If you do not agree, do not use the Service.
Flintra is a business tool that generates synthetic, fictional brand characters and marketing media (photos, short videos, and talking-presenter clips) for e-commerce. Generated people are AI-made and do not depict real, identifiable individuals. The Service is intended for safe-for-work commercial use only.
You must be at least 18 years old and able to form a binding contract. You are responsible for your account credentials and for all activity under your account. Provide accurate information and keep it current.
You agree not to use the Service to:
We may suspend or terminate accounts that breach this section.
Automated check of uploads. Images you upload are checked automatically before they are used for generation. If a file is identified as prohibited content, it is rejected and deleted from our storage, and the generation does not run; we keep a record of the rejection, not the file. The check is imperfect in both directions: it may occasionally reject something harmless, and it does not relieve you of the obligations in this section. If a file was rejected wrongly, contact us and a person will review it.
You retain rights to the product images and materials you upload ("Inputs"). Subject to your compliance with these Terms and the upstream provider terms in §7, you own the images and videos you generate ("Outputs") and may use them for your commercial e-commerce purposes. You grant us a limited licence to process Inputs and Outputs solely to operate and improve the Service. You are solely responsible for how you publish and use Outputs.
Outputs are produced by artificial intelligence and may contain inaccuracies or artefacts. You are responsible for reviewing Outputs before use and for complying with any legal obligation to label or disclose AI-generated / synthetic media in your market (for example, EU AI Act transparency requirements). We make no warranty that Outputs are fit for any particular purpose.
How we mark Outputs. Every image and video carries a machine-readable marking inside the file itself: XMP metadata with the standard IPTC field DigitalSourceType set to trainedAlgorithmicMedia. Where an image depicts a synthetic person, the marking additionally carries the contains-synthetic-performer keyword used by major marketplaces. In images the marking is carried in the file's metadata block; in video files it is carried in a dedicated top-level XMP box. It is not visible in the picture, does not alter a single pixel or frame, and does not affect playback. We deliberately do not burn a visible badge into Outputs: the transparency rules ask for a machine-readable marking, and a visible one would damage the commercial usability of a product photo.
What this means for you. Some platforms read this metadata and may automatically add their own "AI-generated" label when you publish. That is their behaviour, not ours. Conversely, many platforms strip metadata on upload, in which case the marking will not survive — we mark the file we hand you, we cannot control what a third-party service does with it afterwards. Where you are the party publishing the content, any duty to disclose it to consumers rests with you.
You must not remove, obscure or defeat this marking, or ask others to do so.
Your disclosure duties when you publish. Marking the file is our part; telling your audience is yours, and in several places it is mandatory. As at the date of these Terms this includes, without limitation: Amazon, which requires sellers to label product images and A+ content featuring photorealistic AI-generated people; Etsy, which requires disclosure where generative AI created or altered the item being sold; and advertising law in certain jurisdictions — for example New York General Business Law § 396-b, in force since 9 June 2026, which requires a conspicuous disclosure where an advertisement features a synthetic performer, with civil penalties for non-compliance. If you publish into the European Union, transparency obligations for AI-generated content apply to you as the publisher. The Service provides a summary of these requirements and suggested wording for convenience only; it is not legal advice, platform rules change without notice, and it remains your responsibility to verify and comply with the rules of every platform and jurisdiction in which you publish. You are solely liable for any consequence of failing to do so, including listing suppression, account action or penalties.
The Service uses a credit system for generation. Credits are purchased either as a recurring subscription (monthly or annual) or as a one-time pack, at the prices shown in the application at the time of purchase. Subscription credits are granted at the start of each billing month. Credits have no cash value except as expressly stated.
Refunds are issued for unused credits only. Credits that have already been spent on a generation cannot be refunded, because the underlying computation has been performed and paid to our providers on your behalf. A generation that completed successfully is considered delivered even if you are not satisfied with the artistic result; if a generation fails for technical reasons, the credits are returned to your balance automatically and no refund is required.
To request a refund of unused credits, contact us at support@flintra.ai from the email address used for payment. We may decline refund requests where we detect abuse, including repeated purchase-and-refund cycles or the use of credits followed by a payment dispute.
Immediate access and the 14-day withdrawal right. Credits are digital content supplied immediately: they appear in your account within about a minute of payment and can be spent at once. By completing a purchase you expressly ask us to begin supplying them straight away and acknowledge that, once credits have been spent, you lose the statutory right of withdrawal that consumers in the EU, the UK and comparable jurisdictions otherwise have during the first 14 days. Credits you have not spent remain refundable within that period under 6.1.
If you dispute a charge with your bank or card issuer instead of contacting us first, we reserve the right to suspend the account while the dispute is investigated, and to deduct any dispute-handling fees charged to us from any amount otherwise refundable.
Generated images and videos are stored for 90 days from creation, after which they are automatically and permanently deleted. Items you mark as favourites are retained for as long as your account remains active; the number of favourites is limited according to your plan, and favourites are available on paid plans only. Download anything you need to keep. Your locked characters (models) are not affected by this retention period and are kept while your account is active.
Generation is performed via third-party AI providers, currently fal.ai for image and video models and ElevenLabs for voice. Your use of Outputs is also subject to those providers' terms and acceptable-use policies. We are not responsible for provider outages, model changes, or provider-side moderation decisions.
The Service is provided "as is" and "as available", without warranties of any kind to the maximum extent permitted by law. To the maximum extent permitted by law, our aggregate liability arising out of or relating to the Service is limited to the total amount you paid us for the Service in the three (3) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, or consequential damages.
You may stop using the Service and delete your account at any time from the account menu. We may suspend or terminate access for breach of these Terms or for legal/security reasons.
We may update these Terms. Material changes will be posted here with an updated date; continued use after changes means you accept them.
These Terms are governed by the laws of the Russian Federation, without prejudice to any mandatory consumer-protection rights you have under the law of your country of residence. Questions: support@flintra.ai.
Language. The authoritative version of these Terms is the Russian one; this English text is a translation provided for convenience. In case of any discrepancy, the Russian text prevails.
Legal entity: OOO "Dyu-dilidzhens" (ООО «Дью-дилидженс»), OGRN 1165012050895, INN 5012091450, KPP 501201001. Registered address: 143989, Russian Federation, Moscow Region, Balashikha, ul. Zhilgorodok (Olgino mkr.), 7A, premises XVIII. Acting executive: Director R. M. Minatullaev.