This Privacy Policy explains how OOO "Dyu-dilidzhens" (ООО «Дью-дилидженс»), a limited liability company registered in the Russian Federation, OGRN 1165012050895 ("we") collects, uses, and shares personal data when you use Flintra (the "Service"). We are the data controller for the purposes of applicable data-protection law.
Do not upload images of real, identifiable people unless you have their consent and the legal right to do so (see the Terms).
To provide and secure the Service, generate the media you request, manage your credits and account, respond to support requests, and comply with legal obligations. Legal bases (where GDPR applies): performance of our contract with you, our legitimate interests in operating and securing the Service, and consent where required.
We share the minimum data needed with the following processors. Images and text you generate are sent to AI providers to produce Outputs.
| Provider | Purpose | Data shared |
|---|---|---|
| Supabase | Hosting, database, authentication, file storage | Account data, content, usage data |
| fal.ai | AI image / video generation | Prompts, uploaded & reference images |
| ElevenLabs | Text-to-speech for the talking presenter | The text you enter to be voiced |
| OpenRouter | Routing support-chat messages to the AI assistant | Your support messages and the email you gave us, if any |
| Anthropic | The AI model that answers first-line support through OpenRouter | Your support messages and the email you gave us, if any |
| YooKassa (NKO YooMoney) | Accepting payments in Russian roubles and issuing fiscal receipts under Russian law | Your email (for the receipt) and the payment details required to process the transaction. Card data is entered on the provider's side and never reaches us. |
| Lava.top | Payments in foreign currency, subscriptions and refunds | Your email and the payment details required to process the transaction. Card data is entered on the provider's side and never reaches us. |
| Telegram | Optional internal alert that a new support request needs a human | The email you gave us, if any, and the first part of your message |
| Hive (thehive.ai) | Automated safety check of images you upload, before they are used for generation | The image you upload (product photo, mascot, pose reference, or the photo sent to the free trial) |
| Cloudflare | Serving the website, DNS and protection against attacks; routing mail sent to our support address; cookie-less page-view statistics (see section 7) | Technical request data, including your IP address |
| Resend | Sending account emails: sign-up confirmation, password reset, email change | Your email address and the contents of that email |
Automated content check. Every image you upload is checked automatically before it is used, so that our service and our providers are not fed prohibited material. If an upload is rejected, the file is deleted from our storage immediately and we keep only a record of the fact — the moment, the reason and the scores returned by the classifier, not the image. This check is a technical safeguard; it does not produce legal effects for you and does not decide anything about your account. If you believe a file was rejected wrongly, write to us and a person will look at it.
The AI providers above generate Outputs from what you send them. We do not train any model on your content, and we do not sell, license or otherwise hand your content to anyone for training. What each provider may do with the data we pass to it is governed by that provider's own terms, linked in the table above. Two points we can state concretely:
Provider terms change. If a written confirmation matters for your procurement process, ask us at support@flintra.ai and we will state the current position in writing.
We do not sell your personal data.
Our providers process data outside the Russian Federation and, in most cases, outside your own country. Concretely:
Where required we rely on appropriate safeguards such as Standard Contractual Clauses.
We keep your account data and content while your account is active. When you delete your account, we delete your projects, models, products, generations, and uploaded files, and remove your authentication record. Backups: our database is backed up daily and those copies are kept for 7 days, so data from a deleted account can remain in a backup for up to 7 days before it ages out. Providers may retain data per their own policies.
Free trial: the photo you upload, the generated shot and the hashed IP / user-agent are deleted automatically 7 days after the trial. If you create an account within those 7 days, a copy of the generated shot is moved into your account and then follows the normal retention rules above.
Depending on your location you may have rights to access, correct, export, or erase your personal data, and to object to or restrict certain processing. You can export your data and delete your account directly from the account menu in the app. For other requests contact us at support@flintra.ai. You may also complain to your local data-protection authority.
We use no advertising cookies and no third-party tracking. Nothing is stored in your browser for marketing purposes, so there is nothing here to consent to — everything in the table below is required for the Service to work or is a preference you set yourself.
We do count page views, using Cloudflare Web Analytics. It is worth being precise about what that means, because it is not the kind of analytics that normally requires a consent banner: it writes nothing to your browser — no cookie, no local storage, no identifier of any kind — and it does not follow you across sites or sessions. It reports aggregate numbers only: how many pages were opened, which pages, which country and referring site the request came from, and how fast the page loaded. We cannot use it to identify you, and we do not attempt to. Cloudflare processes this on our behalf and is listed among our processors in section 3.
| What | Why | How long |
|---|---|---|
| Supabase session token | Keeps you signed in. Without it you would be logged out on every page load. | Until you sign out |
cf_lang | Remembers the interface language you picked. | Until you clear your browser |
cf_trial | One-off token for the free trial, so the shot you generated can be moved into your account if you sign up. | Until claimed, then removed |
cf_sup | Identifies your support conversation so you can see the replies. | Until the conversation is closed |
cf_ret, cf_onb | Remember that you have been here before and that you dismissed the onboarding hints. | Until you clear your browser |
If this ever changes — for example if we add a tool that does store something in your browser, or that tracks visitors across sites — we will update this section before the change goes live, and where the law requires it we will ask for your consent first. That is the rule we followed when the page-view statistics above were introduced.
Access to your data is restricted per-user. No method of transmission or storage is 100% secure; we take reasonable measures to protect your data.
We may update this Policy; material changes will be posted here with a new date.
Language. The authoritative version of this Policy is the Russian one; this English text is a translation provided for convenience. In case of any discrepancy, the Russian text prevails.
Controller: OOO "Dyu-dilidzhens" (ООО «Дью-дилидженс»), OGRN 1165012050895, INN 5012091450, registered at 143989, Russian Federation, Moscow Region, Balashikha, ul. Zhilgorodok (Olgino mkr.), 7A, premises XVIII. Contact / data requests: support@flintra.ai.